Customer Service Representative

City of Lenexa, Kansas; Lenexa (KS); On-site; USD 22,041 - 30,307; Full time

Job summary

The City of Lenexa is seeking a Customer Service Representative to work at the Rec Center and Old Town Activity Center. The role handles program registrations, memberships, and facility reservations, serving as the primary contact for customers.

The ideal candidate has at least two years of customer service experience, good public relations skills, and a friendly, proactive approach. The position is 20 hours per week with a flexible schedule, Monday through Friday, 8 a.m.–6 p.m., with some city

Qualifications

• Requires high school diploma or GED.
• At least two years of customer service experience.
• Experience in public relations is a plus.

Responsibilities

• Check availability and registers individuals over the phone or in person for a program, activity, class, or membership.
• Check availability and assists individuals over the phone or in person with facility reservations.
• Explains rules and policies.
• Obtains necessary contact information from customer.
• Collects and enters payments, balances drawer and submits cash journal reports.
• Contact customers when issues arise.
• Communicates with Building Services staff regarding rental changes.
• Maintains clean and organized workspace.
• Answers phone, email and assists walk-in visitors.
• Follows up with renters and customers who have balances and paperwork due.
• Scans and files documents.
• Availability Monday through Friday from 8:00 AM to 6:00 PM, flexibility for scheduled City events.

Skills

Customer service

Public relations

Education

High school diploma or GED

Job description

Current job opportunities are posted here as they become available.

The City of Lenexa Parks and Recreation department is currently accepting applications for a Customer Service Representative to work out of the Rec Center and Old Town Activity Center facilities. The ideal candidate will have previous customer service and public relations experience and possess the following qualities:

• Shows initiative
• Completes tasks quickly and correctly
• Enjoys interacting with patrons
• Has previous customer service or public relations experience
• Wants to join a fun, supportive team

Schedule

This year-round position averages 20 hours per week and offers a flexible schedule, generally Monday through Friday between 8 a.m. and 6 p.m. The position also requires availability to work scheduled City events, which may occur outside of regular business hours.

Position Summary

Serves as the primary contact for all aspects of registering individuals for programs, memberships, activities, classes and festivals and all aspects of reserving indoor and outdoor facilities.

Responsibilities

• Checks availability and registers individuals over the phone or in person for a program, activity, class, or membership.
• Checks availability and assists individuals over the phone or in person with facility reservations.
• Explains rules and policies.
• Obtains necessary contact information from customer.
• Collects and enters payments, balances drawer and submits cash journal reports.
• Contact customers when issues arise.
• Communicates with Building Services staff regarding rental changes.
• Maintains clean and organized workspace.
• Answers phone, email and assists walk-in visitors.
• Follows up with renters and customers who have balances and paperwork due.
• Scans and files documents.
• Availability Monday through Friday from 8:00 AM to 6:00 PM, flexibility for scheduled City events.

Minimum Qualifications

• High school diploma or G.E.D.
• At least two years of customer service experience.

Rate of pay

$18.96 per hour.

Physical and Environmental Factors

Work is performed in a busy environment. This position requires the ability to sit for prolonged periods; mobility to move about the parks and recreation facilities as needed; and visual acuity to review information for accuracy and thoroughness of the work assigned.

Offers of employment are contingent upon successfully passing a drug screen and background check.