Customer Experience Representative

GLOBAL HEALING CENTER, LLC; Houston (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

GLOBAL HEALING CENTER, LLC is seeking a Customer Experience Representative in Houston to assist customers via phone, email, live chat, or in person. You will use product knowledge and company protocols to provide accurate information on orders, accounts, and product details.

Ideal candidates have at least 2 years of customer service experience, 1 year in a call center, and strong written and verbal communication skills. Bilingual English/Spanish is a plus.

Qualifications

• Minimum 2 years of customer service experience
• At least 1 year of call center experience
• Excellent written and verbal communication
• Ability to learn quickly and adapt to different customers
• Customer-oriented with ability to meet targets
• Willingness to work on weekends
• Knowledge of natural health industry a plus
• Bilingual English & Spanish a plus

Responsibilities

• Resolves customer concerns via phone, email, live chat, or social media
• Assists customers with orders, exchanges, or refunds
• Addresses complaints, account questions, billing, cancellations, and other queries
• Identifies customer needs to achieve satisfaction
• Provides accurate, up-to-date product information
• Meets CSR team satisfaction targets
• Provides appropriate solutions within time limits
• Greets and follows up with walk-in customers
• Creates and updates customer accounts
• Ensures customer satisfaction is delivered at all times
• Maintains a caring attitude to assist customers with products and information

Skills

Customer service

Call center

Written communication

Spanish (bilingual)

Education

High School Diploma or GED

Job description

Description

Customer Experience Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests.

Requirements

Responsibilities

• Resolves customer concerns via phone, email, live chat, or social media;
• Assists customers with the placement of orders, exchanges, or refunds;
• Helps with complaints, errors, account questions, billing, cancellations, and other queries;
• Identifies and assesses the customers’ needs to achieve satisfaction;
• Provides accurate, valid, up-to-date and complete information about products;
• Meets individual and CSR team satisfaction targets;
• Provides appropriate solutions and alternatives to customers within the specified average time limits;
• Goes the extra mile to engage and satisfy customers;
• Greets and follows up with walk-in customers;
• Creates and updates customer accounts;
• Ensures proper customer satisfaction is being delivered at all times;
• Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.

Skills

• Minimum 2 years previous customer service experience or experience as a client service representative;
• At least 1 year of call center experience;
• High School Diploma or GED;
• Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication;
• Proven track record of over-achieving goals or going above and beyond;
• Possess a willingness to learn;
• Customer orientated with the ability to adapt/respond to different types of customers;
• Flexibility working on the weekends;
• Knowledge of natural health industry;
• Actively embraces healthy living;
• Bilingual CSR (English & Spanish) is a plus.