Customer Experience & Relations Specialist

Rick Mottern - State Farm Agent; Kennesaw (GA); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Health insurance

Vision insurance

Flexible schedule

Descrizione del lavoro

Rick Mottern State Farm Agency in Georgia is seeking a warm, detail-oriented Customer Relations Representative to join our growing team. You will be the first point of contact for many clients, delivering the high-touch, “white glove” service our customers expect.

The ideal candidate is friendly, organized, and a strong communicator who thrives in a team setting and takes pride in helping others. This unlicensed role offers opportunities for advancement after licensing and training requirements

Competenze

• Friendly and personable approach to building relationships.
• Strong organizational skills and attention to detail.
• Passion for helping and serving others.
• Emotionally intelligent and empathetic disposition.
• Strong communication and ability to connect with people.
• Team-oriented and dependable attitude.
• Professional, trustworthy, and proactive with people.

Mansioni

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins
• Deliver concierge-level customer service and support
• Assist with billing questions, payments, policy documents, and general service requests
• Schedule appointments for licensed team members through proactive outreach
• Maintain accurate customer records and documentation
• Collaborate with team members to support agency goals and client satisfaction

Conoscenze

Friendly

Personable

Relationship-oriented

Organized

Detail-oriented

Empathetic

Communicator

Team-oriented

Dependable

Professional

Trustworthy

Proactive

Customer service

Descrizione del lavoro

Rick Mottern State Farm Agency in Georgia is seeking a warm, detail-oriented Customer Relations Representative to join our growing team. You will be the first point of contact for many clients, delivering the high-touch, “white glove” service our customers expect.

The ideal candidate is friendly, organized, and a strong communicator who thrives in a team setting and takes pride in helping others. This unlicensed role offers opportunities for advancement after licensing and training requirements