Customer Experience & Insurance Support Specialist

Rick Smith State Farm; Cedar Hill (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & holidays

401(k)

Health benefits

Licensing reimbursement

Work-life balance

Advancement opportunities

Job summary

Rick Smith State Farm Agency is seeking a Receptionist – State Farm Agent Team Member to join our high‑energy team. The ideal candidate is highly organized, detail‑oriented, and eager to learn. You will support customers, manage calls and appointments, and help grow our local insurance business.

You’ll be part of a family‑style office culture that values teamwork, flexibility, and service. This role offers training, ongoing development, and opportunities for advancement within the agency.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations and lead opportunities.

Responsibilities

• Greet customers in person and on the phone and direct them to the right team.
• Schedule appointments and manage office communications.
• Help with inquiries and maintain customer records.
• Engage with customers to identify insurance options and needs.
• Provide excellent service and follow up on customer needs.
• Assist team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Tools

MS Office

CRM systems

Job description

Rick Smith State Farm Agency is seeking a Receptionist – State Farm Agent Team Member to join our high‑energy team. The ideal candidate is highly organized, detail‑oriented, and eager to learn. You will support customers, manage calls and appointments, and help grow our local insurance business.

You’ll be part of a family‑style office culture that values teamwork, flexibility, and service. This role offers training, ongoing development, and opportunities for advancement within the agency.