Customer Experience Project Manager I (Communications)

The Fountain Group; Mettawa (IL); On-site; USD 75,768 - 79,900; Full time

Job summary

A national staffing firm is seeking an experienced HCP CRM Campaign Operations Project Manager for a leading pharmaceutical client's Digital Lab in Mettawa, IL. This hybrid role involves managing and optimizing CRM campaigns targeted at healthcare professionals. Candidates should have a Bachelor's degree and 3–5 years of relevant experience, along with strong project management skills. The pay rate is $55–$58/hr, with a contract of 1 year, potentially extending or converting.

Qualifications

• 3–5 years of CRM, email marketing, or 1:1 marketing experience, preferably in pharma or healthcare.
• Strong project management background with tools like Asana or Smartsheet.
• Ability to analyze performance data and derive optimization strategies.

Responsibilities

• Manage medium to high complexity CRM/email campaigns.
• Coordinate internal teams and agency partners for campaigns.
• Optimize ongoing campaigns based on data analysis.

Skills

CRM, email marketing

Project management

Client service

Data analysis

Communication

Education

Bachelor’s degree in Marketing, Business, Communications, or related field

Tools

Salesforce Marketing Cloud

Marketo

Asana

Smartsheet

Power BI

Job description

We are a national staffing firm and are currentlyseeking an HCP CRM Campaign Operations Project Manager for a prominent clientofours.This position is located inMettawa, IL.Details for the positionare as follows:

Job Title: HCP CRM Campaign Operations Project Manager
Location: Mettawa, IL (Hybrid – 3 days onsite)
Contract: 1 Year (with potential for extension or conversion)
Pay Rate: $55–$58/hr

Overview:

We are seeking a hands-on, detail-oriented HCP CRM Campaign Operations Project Manager to join a leading pharmaceutical organization's Digital Lab. This role will focus on the execution, optimization, and performance management of CRM campaigns targeting healthcare professionals (HCPs). You’ll collaborate cross-functionally with internal stakeholders and external agencies to ensure timely, compliant, and effective CRM/email marketing campaign delivery.

Key Responsibilities:

• Lead day-to-day management of medium to high complexity CRM/email campaigns
• Coordinate internal teams and agency partners to execute flawless campaigns
• Develop project timelines, campaign briefs, and weekly status reports
• Track campaign performance metrics and generate actionable insights
• Optimize ongoing campaigns based on data analysis and strategic goals
• Ensure alignment with medical/legal/regulatory (MLR) review processes
• Document change requests, risks, and resource needs
• Partner with marketing, analytics, and operations teams on cross-functional initiatives
• Drive continuous improvement of campaign operations and reporting processes

Required Skills & Experience:

• Bachelor’s degree in Marketing, Business, Communications, or related field
• 3–5 years of CRM, email marketing, or 1:1 marketing experience (preferably in pharma or healthcare)
• Strong project management background; tools such as Asana, Smartsheet, or similar
• Experience with Salesforce Marketing Cloud, Marketo, or similar CRM platforms
• Ability to analyze performance data and derive optimization strategies
• Exceptional client service and communication skills—comfortable in a client-facing role
• Understanding of MLR processes; experience with Veeva PromoMats is a plus
• Background in agency environment or cross-functional team settings is beneficial
• Power BI or campaign dashboard reporting knowledge is a plus

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