Customer Experience Programs & Engagement Lead

Thornton Tomasetti; United States; On-site; USD 51,000 - 101,000; Full time

Benefits offered by this job

Career development

Free HIP medical plan eligibility

High employer retirement contributions

Tuition reimbursement

Freedom 2 Save program

FreeU education benefit

Job summary

Abbott is seeking a Customer Service design and process improvement professional to drive short- and long-term solutions across teams. You’ll monitor metrics, support resolution of impacts, and lead projects to engage customers and improve daily operations.

You will coordinate with Manufacturing, Marketing, QA, Sales and Inventory for seamless execution. Your role includes facilitating educational programs, guiding team members in system improvements, and supporting product launches with aligned

Qualifications

• Education: Bachelor's Degree (± 16 years) or equivalent combination of education and work experience.
• Minimum 2 years of experience.
• At least 2 years in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.

Responsibilities

• Analyze business processes by gathering information, analyzing requirements, and documenting problems related to Customer Service processes and educational programs.
• Develop corrective actions for long-term improvements in systems design and processes.
• Lead projects and coordinate with Manufacturing, Marketing, QA, Sales and Inventory to ensure customer plans are met.

Education

Bachelor's Degree

Job description

Abbott is seeking a Customer Service design and process improvement professional to drive short- and long-term solutions across teams. You’ll monitor metrics, support resolution of impacts, and lead projects to engage customers and improve daily operations.

You will coordinate with Manufacturing, Marketing, QA, Sales and Inventory for seamless execution. Your role includes facilitating educational programs, guiding team members in system improvements, and supporting product launches with aligned