Customer Service Rep and Scheduler

Centro Inc.; Davenport (IA); On-site; USD 52,000 - 58,000; Full time

Job summary

Centro Inc. in Davenport, IA is seeking a Customer Service Representative & Production Scheduler to balance customer needs with production capacity and material availability. You will be the main contact for orders, coordinate schedules, and support on-time delivery across multiple customers and products.

The role requires strong organizational and communication skills, 3+ years in related manufacturing roles, and a proactive approach to capacity planning and continuous improvement.

Qualifications

• Associate degree in Business or related field or equivalent combination of education and experience.
• Minimum 3 years in manufacturing production scheduling, customer service, inventory management, or related field.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent problem-solving and customer relationship skills.

Responsibilities

• Serve as the primary customer contact regarding orders, delivery schedules, product changes, and inquiries.
• Build strong customer relationships through timely, professional communication.
• Develop and maintain production schedules to support demand and operational efficiency.
• Coordinate with manufacturing, materials, and leadership regarding schedule changes and priorities.
• Monitor future production requirements and support capacity planning.
• Generate reports related to production schedules and customer activity.
• Support continuous improvement initiatives and customer satisfaction goals.

Skills

Organizational skills

Analytical skills

Communication skills

Multitasking

Problem-solving

Customer relationship

Education

Associate degree in Business or related field

Bachelor's degree in Business / Supply Chain / Operations / Communications (preferred)

APICS/ASCM certification (preferred)

Tools

ERP/MRP systems

Job description

Salary Range: $52,000.00 To $58,000.00 Annually

Location: Davenport, IA
Employment Type: Full-Time
Schedule: Monday - Friday, 1st shift

Help Drive Customer Satisfaction and Production Success

At Centro, we manufacture products that support many of the world's leading brands and industries. We are looking for a Customer Service Representative & Production Scheduler who enjoys solving problems, building customer relationships, and coordinating operations to ensure products are delivered on time and meet customer expectations.

This position plays a critical role in balancing customer needs, production capacity, material availability, and business priorities. You will serve as a key point of contact for customers while helping create and maintain production schedules that support safe, efficient, and high-quality manufacturing operations.

What You'll Do

• Serve as the primary customer contact regarding orders, delivery schedules, product changes, and customer inquiries.
• Build strong customer relationships through timely, professional communication.
• Develop and maintain production schedules to support customer demand and operational efficiency.
• Coordinate with manufacturing, materials, and business unit leaders regarding schedule changes and production priorities.
• Monitor future production requirements and support capacity planning efforts.
• Generate reports related to production schedules, customer activity, and production performance.
• Support continuous improvement initiatives and customer satisfaction goals.

What We're Looking For

Required Qualifications

• Associate degree in Business or a related field, or an equivalent combination of education and relevant business experience.
• Minimum of 3 years of experience in manufacturing production scheduling, customer service, inventory management, supply chain operations, or a related field.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent problem-solving and customer relationship skills.

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Communications, or related field.
• APICS/ASCM certification.
• Experience with ERP or MRP systems.
• Experience with Lean Manufacturing principles.
• Manufacturing scheduling experience in a production environment.

Why Join Centro?

• Stable, growing manufacturing company
• Opportunity to make a direct impact on customer satisfaction and operational success
• Collaborative team environment
• Career growth and development opportunities
• Work that supports leading customers across multiple industries