Customer Experience Product Leader

Brobston Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Ralph Lauren in New York seeks a Manager, Product Management Customer Experience to own NA digital customer experience priorities within the global eCommerce product ecosystem. You turn customer insights and performance data into recommendations that improve journeys, conversion, retention, and satisfaction.

You will collaborate with product, technology, and business teams on discovery, planning, testing, launch readiness, and post-launch optimization, using analytics and stakeholder input to

Qualifications

• 4+ years of experience in eCommerce, digital product management, customer experience, digital strategy, or a related role.
• Strong understanding of digital commerce, customer journeys, and the drivers of conversion, engagement, retention, and satisfaction.
• Experience translating business needs and customer problems into requirements, use cases, success metrics, and prioritization recommendations.
• Analytical skills and experience using data, customer insights, testing results, and financial or performance metrics.
• Strong cross-functional collaboration, communication, stakeholder management, organization, and problem-solving skills.
• Familiarity with A/B testing, experimentation, and data-driven decision making.

Responsibilities

• Represent North America priorities in the global digital product roadmap and define the business rationale and success measures for customer experience initiatives.
• Develop business cases, opportunity assessments, prioritization recommendations, and performance analyses.
• Translate regional business needs into requirements, customer use cases, acceptance criteria, and desired outcomes.
• Partner with product, technology, and business teams on discovery, planning, testing, launch readiness, and post-launch optimization.
• Use analytics, customer insights, competitive research, and stakeholder input to identify experience improvements.
• Support business validation, user acceptance testing, change management, and service level expectations.

Skills

eCommerce

Digital product management

Customer experience

Digital strategy

Analytical skills

Cross-functional collaboration

A/B testing

Job description

Ralph Lauren in New York seeks a Manager, Product Management Customer Experience to own NA digital customer experience priorities within the global eCommerce product ecosystem. You turn customer insights and performance data into recommendations that improve journeys, conversion, retention, and satisfaction.

You will collaborate with product, technology, and business teams on discovery, planning, testing, launch readiness, and post-launch optimization, using analytics and stakeholder input to