Customer Experience Pro - Retail Front End

The TJX Companies, Inc.; Charlotte (NC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

Credit union

Referral bonuses

Health care/insurance benefits

Job summary

The TJX Companies, Inc. is seeking a dedicated Retail Associate at HomeGoods in Charlotte to deliver an outstanding customer experience and keep the store clean and organized.

You may work across store areas to support business needs and uphold operational standards. Responsibilities include handling purchases and returns, promoting credit and loyalty programs, and participating in store recovery while maintaining safety and loss prevention compliance.

Qualifications

• Excellent customer service skills required.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to changes in direction.

Responsibilities

• Model and promote customer experience standards with customers and team.
• Process customer purchases, returns, and manage change per procedures.
• Promote credit and loyalty programs to customers.
• Maintain merchandising standards and prepare merchandise for the floor.
• Support store recovery and upkeep of the sales floor and store cleanliness.
• Ensure safety and loss prevention practices are followed.
• Adapt to various store areas as needed.

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Retail experience

Job description

The TJX Companies, Inc. is seeking a dedicated Retail Associate at HomeGoods in Charlotte to deliver an outstanding customer experience and keep the store clean and organized.

You may work across store areas to support business needs and uphold operational standards. Responsibilities include handling purchases and returns, promoting credit and loyalty programs, and participating in store recovery while maintaining safety and loss prevention compliance.