Customer Experience Pro - Platform Enablement

Ingram Micro; Buffalo (NY); On-site; USD 50,000 - 79,000; Full time

Job summary

Ingram Micro in the United States seeks a Customer Experience Representative to deliver exceptional experiences for customers and vendor partners via accurate transaction processing, engagement, sales support, and platform utilization. You will collaborate with customers, sales teams, vendors, and internal stakeholders to ensure seamless execution and drive adoption of the Xvantage platform.

The role emphasizes attention to detail, strong communication, and the ability to thrive in a fast-paced,

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in customer service or related roles.
• Experience handling inquiries and managing multiple priorities.
• Strong data entry skills with accuracy and attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work in a fast-paced, metrics-driven environment.
• Proficiency with Microsoft Office and business systems.
• Ability to collaborate across teams and build relationships.

Responsibilities

• Process customer requests, order entry transactions, and updates with speed and accuracy.
• Manage inquiries related to order status, product availability, pricing, delivery, and account information.
• Resolve basic to moderately complex customer and vendor issues through verbal and written communication.
• Maintain accurate customer records and documentation within internal systems.
• Meet established service level agreements (SLAs) and performance metrics.
• Utilize the Xvantage platform to support customers and vendors.
• Identify opportunities to increase platform adoption and utilization among reseller partners and vendors.
• Partner with sales teams to identify customer needs and recommend solutions.
• Assist with customer presentations, enablement activities, and solution discussions.
• Develop and maintain knowledge of technology products, services, and market trends.
• Build strong relationships with customers, vendor partners, and internal teams.
• Stay informed on vendor programs, promotions, product updates, and services.
• Provide proactive communication and valuable insights to customers and business partners.
• Share best practices and contribute to process improvements.

Skills

Customer service

Communication

Data entry

Multitasking

Attention to detail

Team collaboration

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Microsoft Office

CRM systems

ERP systems

Job description

Ingram Micro in the United States seeks a Customer Experience Representative to deliver exceptional experiences for customers and vendor partners via accurate transaction processing, engagement, sales support, and platform utilization. You will collaborate with customers, sales teams, vendors, and internal stakeholders to ensure seamless execution and drive adoption of the Xvantage platform.

The role emphasizes attention to detail, strong communication, and the ability to thrive in a fast-paced,