Customer Experience Pro: Onboarding, Support & Retention

Drive Sally; Las Vegas (NV); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO days

401k

Medical, dental, and vision plans

Team lunches onsite

Job summary

Drive Sally in Las Vegas is seeking a Customer Experience Associate to deliver fast, accurate support to prospective and existing drivers across in-person, phone, and email interactions. You will assist onboarding, manage accounts, and ensure smooth rental, return, and maintenance workflows.

Reports to Manager of Operations; Employment Type: Full-Time; Compensation Type: Hourly; Expected Hours: Business Hours.

Qualifications

• Customer service experience and strong communication.
• Detail-oriented with accurate documentation.
• Ability to manage multiple tasks and prioritize.
• Patient and professional when handling escalations.
• Availability to work Monday–Friday with rotating weekends and holidays.
• Spanish proficiency is a plus.

Responsibilities

• Serve as first-line support for all customer interactions in person, on the phone, and via email.
• Complete driver onboarding, including pricing communication, contract execution, upselling add-on services, and vehicle matching.
• Provide best-in-class customer service with knowledge of the rideshare industry and Sally policies.
• Manage driver and vehicle accounts and ensure records remain accurate and up to date.
• Operate a cash register and manage daily cash flow (if applicable).
• Support a seamless vehicle rental process by preparing documentation, processing returns, and coordinating physical recoveries.
• Schedule vehicles for service and repairs and coordinate with internal teams as needed.
• Ensure necessary information is captured after accidents to enable driver charge and claims processes.
• Identify recurring customer issues and escape trends to leadership to improve customer experience and operational processes.
• Complete additional tasks assigned by your manager to support daily branch operations.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Professionalism

Availability Mon-Fri

Spanish (plus)

Job description

Drive Sally in Las Vegas is seeking a Customer Experience Associate to deliver fast, accurate support to prospective and existing drivers across in-person, phone, and email interactions. You will assist onboarding, manage accounts, and ensure smooth rental, return, and maintenance workflows.

Reports to Manager of Operations; Employment Type: Full-Time; Compensation Type: Hourly; Expected Hours: Business Hours.