Customer Experience Pro — Insurance Support (Part-Time)

John Jensen - State Farm Agent; Waunakee (WI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid time off

Career-building experience

Growth potential/Opportunity for_adv

Job summary

John Jensen - State Farm Agent in Waunakee, WI is seeking a part-time Customer Service Representative to deliver exceptional client experiences within our agency team. You will handle inquiries, coordinate with staff, and help our community with insurance options and policy updates.

This role emphasizes customer focus, empathy, and proactive problem-solving. The team values growth opportunities and a supportive environment where you can develop sales-minded skills while serving valued clients.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

John Jensen - State Farm Agent in Waunakee, WI is seeking a part-time Customer Service Representative to deliver exceptional client experiences within our agency team. You will handle inquiries, coordinate with staff, and help our community with insurance options and policy updates.

This role emphasizes customer focus, empathy, and proactive problem-solving. The team values growth opportunities and a supportive environment where you can develop sales-minded skills while serving valued clients.