Customer Support Specialist II (Salesforce & Multi-Channel)

Jobtailor; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking a Customer Service Representative to manage customer concerns across multiple channels. You will enter details into Salesforce, triage issues, and research information to resolve inquiries while maintaining a courteous client experience.

The role requires strong communication, problem-solving, de-escalation skills, and the ability to multitask. Prior Salesforce experience is a plus; a high school diploma is required.

Qualifications

• Experience as a Customer Service Representative or in a similar role.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Google Suite and other relevant computer applications.
• De-escalation skills.
• Patience, a positive attitude, and the ability to multitask and manage time effectively.
• High school diploma or equivalent.
• Salesforce experience preferred.

Responsibilities

• Enter customer concerns into Salesforce, received through email, voice messages, and an online web form.
• Use critical thinking to direct concerns to the appropriate programs.
• Research information to address a range of issues.
• Listen to and transcribe voicemail messages from clients.
• Perform other related duties as assigned.

Skills

Customer service experience

Excellent communication

Problem-solving

De-escalation

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Google Suite

Salesforce

Job description

Jobtailor is seeking a Customer Service Representative to manage customer concerns across multiple channels. You will enter details into Salesforce, triage issues, and research information to resolve inquiries while maintaining a courteous client experience.

The role requires strong communication, problem-solving, de-escalation skills, and the ability to multitask. Prior Salesforce experience is a plus; a high school diploma is required.