Customer Experience Pro – Collision Repair Support

Crash Champions; Redmond (WA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Redmond, WA is seeking a frontline receptionist/administrative assistant to warmly greet customers, manage calls, and support service teams.

Responsibilities include clerical tasks, handling walk-in inquiries, and assisting General Managers and Service Advisors; the role offers competitive pay and comprehensive benefits, with posted min and max pay rates of USD $16.66 and $25.00 per hour.

Qualifications

• Greet and assist customers promptly and professionally.
• Manage incoming calls, walk-in traffic, and written correspondence.
• Provide clerical support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned.

Skills

Interpersonal and customer service

Analytical thinking

Multitasking

High volume calls/emails handling

Attentiveness and patience

Job description

Crash Champions in Redmond, WA is seeking a frontline receptionist/administrative assistant to warmly greet customers, manage calls, and support service teams.

Responsibilities include clerical tasks, handling walk-in inquiries, and assisting General Managers and Service Advisors; the role offers competitive pay and comprehensive benefits, with posted min and max pay rates of USD $16.66 and $25.00 per hour.