Customer Experience Pharmacist: Compounding & Counseling

Belmar Pharma Solutions; Madison (WI); On-site; USD 126,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

Referral bonuses

Prescription discounts

Job summary

Belmar Pharma Solutions, a long-standing compounding pharmacy in Wisconsin, seeks a Customer Experience Pharmacist to deliver exceptional patient care and counseling. You will handle high-volume inquiries, input prescriptions accurately, and supervise technicians to ensure precise compounding and compliance.

The role emphasizes collaboration with physicians and patients, adherence to safety standards, and commitment to quality in a fast-paced environment.

Qualifications

• Registered Pharmacist with a valid license.
• Strong customer service skills in a fast-paced team environment.
• Experience with compounding, manufacturing environments, and federally regulated facilities preferred.
• Background in chemistry and technical writing for SOPs preferred.

Responsibilities

• Interpret prescription orders and input them into the computer system.
• Advise patients and doctors on our products.
• Verify compounding formulas and update lot and expiration dates.
• Perform final check on all prescriptions to ensure accuracy and compliance.
• Supervise technicians to optimize workflow and patient care.
• Perform initial interpretation of prescriptions.
• Validate that prescriptions were entered into the computer against the hard copy.
• Accept verbal orders from voicemail, IVR, and direct phone contacts.
• Answer phones as needed.
• Monitor and enforce compliance with company policies and regulatory requirements.
• Adhere to all state and federal laws.
• Perform duties in various positions for extended periods.
• Handle chemicals used in compounding with appropriate safety measures.
• Perform other duties as assigned by management.

Skills

Customer service

Teamwork

Math proficiency

Attention to detail

Adaptability

Education

Pharmacist license

Job description

Belmar Pharma Solutions, a long-standing compounding pharmacy in Wisconsin, seeks a Customer Experience Pharmacist to deliver exceptional patient care and counseling. You will handle high-volume inquiries, input prescriptions accurately, and supervise technicians to ensure precise compounding and compliance.

The role emphasizes collaboration with physicians and patients, adherence to safety standards, and commitment to quality in a fast-paced environment.