Customer Experience Pharmacist

Belmar Pharmacy; Madison (WI); On-site; USD 126,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off & holidays

Referral bonus $500

Prescription benefits

Job summary

Belmar Pharmacy is seeking a Customer Experience Pharmacist to provide counseling to patients and prescribers and support our mission of delivering exceptional care. This role focuses on high-volume phone inquiries, accurate prescription processing, and ensuring regulatory compliance.

The position requires a registered Pharmacist with strong customer service skills and experience in compounding or regulated facilities.

Qualifications

• Registered pharmacist with a valid license and license to practice.
• Exceptional customer service skills in a fast-paced environment.
• Preferred experience with compounding and regulated facilities.

Responsibilities

• Interpret prescription orders and input into the computer system.
• Advise patients and doctors on Belmar products and services.
• Verify compounding formulas and update lot/expiration dates.
• Perform final check on prescriptions for accuracy and compliance.
• Supervise technicians to optimize workflow and patient care.
• Accept verbal orders from voicemail, IVR, and direct calls.
• Answer phones and adhere to company policies and regulatory requirements.
• Ensure adherence to all state and federal laws.

Skills

Customer service

Teamwork

Math skills

Compounding experience

Education

Pharmacist license

Job description

About this position

Since our beginning in 1985, Belmar Pharma Solutions has emerged as an industry pioneer, creating compounded medications tailored to meet individual patient needs. Today, we operate trusted Compounding Centers of Excellence across the country. Our 503A pharmacies serve healthcare providers and patients in all 50 states, Washington D.C. and Puerto Rico. Our two 503B outsourcing facilities compound manufacture hormones to meet the needs of clinical practices, delivering to 48 states.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Pharmacistplays a crucial role in delivering exceptionalcustomerservice andensuringoptimalpatient care in a supportive environment.This positioninvolveshandling high volume phoneinquiries,providing counseling to patients and prescribers, andsupportingBelmar Pharma Solutions’mission.

Responsibilities

• Interpret prescription orders andaccuratelyinputtheminto the computer system
• Advise patients and doctorsonour products
• Verifycompounding formulas and update lot andexpirationdates
• Perform final check on all prescriptionsto ensure accuracy and compliance
• Supervise technicianstooptimizeworkflow and patient care
• Perform initial interpretation of prescriptions
• Very that prescription was entered into the computer against the hard copy
• Accept verbal orders from voice mail, IVR, and direct phone contacts
• Answer phones as needed
• Monitorand enforcecompliance withcompanypolicies andregulatory requirements
• Adhere toall state and federal laws
• Perform duties in various physical positions (e.g., sitting, standing, reaching) for extended periods
• Handle chemicals used in compounding withappropriate safetymeasures
• Perform other duties as assignedby management

Qualifications

• Registered Pharmacistwith a valid license
• Exceptionalcustomer service skillsand ability toworkin team-oriented,fast-pacedenvironment?
• Proficient in math with astrong work ethic?
• Preferred experience withcompounding, manufacturing environments, and federally regulated facilities
• Background inchemistryand technical writing skills for Standard Operating Procedures preferred

Pay Range: $125,600 - $139,900

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