Customer Experience & Order Specialist I

Quantix SCS LLC; Town of Sun Prairie (WI); On-site; USD 35,000 - 48,000; Full time

Job summary

Quantix SCS LLC is seeking a Customer Service Specialist I to act as a liaison between customers and internal teams, ensuring accurate and timely order management. You will provide one-on-one support, relay daily needs, and share information to prevent and solve issues.

You will communicate with customers by phone and email, gather required documentation, and help drive process improvements while maintaining a positive, professional attitude with internal teams and customers.

Qualifications

• Excellent problem-solving, organizational, time management, and analytical skills.
• Outstanding communication abilities with both external and internal customers.
• Proficient in Microsoft Word and Excel.
• Ability to learn and become proficient with required systems and other web-based operations platforms.
• Self-motivated, with the ability to perform duties independently with minimal supervision.
• Previous experience in Customer Service, Account Management, or Inventory Management preferred.

Responsibilities

• Must work well in a team environment and strive to support the needs of both the customer and other departments.
• Communicate clearly and effectively between external customers and all internal divisions to ensure expeditious handling of orders, requests, and needs.
• Communicate with existing and prospective customers via telephone and email to facilitate needs, schedules, and shipments.
• Ensure all required documentation is detailed to meet internal needs.
• Demonstrate sound reasoning and judgment when investigating and solving problems; seek guidance when appropriate.
• Complete incident and nonconformance reports as required.
• Tactfully handle difficult situations and negotiate mutually satisfactory resolutions.
• Maintain a positive, professional attitude in all interactions with customers and fellow employees.
• Manage projects efficiently, meeting deadlines.
• Gather, monitor, and analyze customer account data to meet objectives; report noteworthy activity to management.
• Contribute to continuous process improvement by staying mindful of procedures.

Skills

Problem-solving

Organizational skills

Communication

Microsoft Word

Microsoft Excel

Systems learning

Independent work

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Quantix SCS LLC is seeking a Customer Service Specialist I to act as a liaison between customers and internal teams, ensuring accurate and timely order management. You will provide one-on-one support, relay daily needs, and share information to prevent and solve issues.

You will communicate with customers by phone and email, gather required documentation, and help drive process improvements while maintaining a positive, professional attitude with internal teams and customers.