Customer Experience & Order Specialist

Riverland Trading; Charleston (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Riverland Trading in Charleston, SC, is seeking a customer service professional to manage the order process from receipt to delivery and to communicate status, times, and issues to customers. If needed, you will coordinate pricing accuracy and serve as the frontline resolver of order problems.

You will collaborate with Account Managers and warehouse staff, using ERP/CRM systems to fulfill orders, build customer relationships, and anticipate needs with a detail-oriented approach.

Qualifications

• Excellent organizational and time-management skills with problem-solving abilities and previous Customer Service experience.
• 2+ years of successful customer service experience.
• Detailed-oriented, reliable, able to think on your feet and problem solve.
• Proven ability to work effectively with both external customers and internal operations.
• Excellent oral and written communication skills.
• Experience using Microsoft Office and SOP software.
• Outstanding relationship building and customer service skills.
• Highly organized and detail focused approach.
• Ability to investigate issues and develop a solution.
• Interested candidates must be legally authorized to work in the United States.

Responsibilities

• Serve as the primary contact for customer orders, satisfactorily managing the order process from receipt of order to delivery.
• Effectively communicate with customers, informing them as required of order status, delivery times and any potential issues.
• Manage all communicate all pricing information to ensure accurate invoicing.
• Serve as the front line response for resolving customer order issues.
• Collaborate and communicate with Account Managers in the field with regard to customer orders and customer satisfaction.
• Build relationships with customer and purchasing department personnel to understand and anticipate their needs.
• Efficiently use internal ERP, CRM, Demand Planning and other software to successfully complete customer orders.
• Place orders directly with outside suppliers for direct shipment when required.
• Collaborate and communicate effectively with warehouse personnel.
• Use strong people skills to tactfully and patiently address complex problems.
• Complete special projects as assigned by management as needed.

Skills

Organizational skills

Time management

Problem solving

Customer service experience

Communication skills

Relationship building

Detail oriented

Tools

Microsoft Office

SOP software

Job description

Riverland Trading in Charleston, SC, is seeking a customer service professional to manage the order process from receipt to delivery and to communicate status, times, and issues to customers. If needed, you will coordinate pricing accuracy and serve as the frontline resolver of order problems.

You will collaborate with Account Managers and warehouse staff, using ERP/CRM systems to fulfill orders, build customer relationships, and anticipate needs with a detail-oriented approach.