Customer Experience & Order Specialist

Acme Construction Supply

Boise (ID)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Job summary

Acme Construction Supply is seeking a Customer Support Specialist to deliver exceptional service and build trust-based relationships with customers. You will manage order entry, inquiries, problem resolution, and delivery communication, while supporting partnership-oriented service.

The role requires at least 2 years in customer service or inside sales and familiarity with ERP systems and Microsoft Office. You will work across order lifecycle management, partnerships, and general

Qualifications

Minimum 2 years of customer service or inside sales experience.
Completion of Acme University 100 series trainings.
Experience with ERP systems (Eclipse preferred).
Proficiency in Microsoft Office such as Outlook and Excel.
Familiarity with construction supply products is a plus.

Responsibilities

Accurately enter and manage sales orders from initiation to completion.
Maintain Inside Sales queues daily (Trouble, Remote Order Entry, Will Call, Invoice Preview, Open Order Status Review).
Proactively communicate with customers regarding delays, issues, and backorders; provide bi-weekly updates on will call orders.
Complete all documentation accurately and in a timely manner.
Use tools such as Eclipse, Revalgo, vendor catalogs to support order processing and sourcing.
Coordinate pricing on bids over $2,000 with Outside Sales or Branch Management.
Deliver service in alignment with Acme’s Customer Partnership Program; maintain high call scores.
Assist customers with product selection and identify needs through active listening.