Customer Experience & Order Liaison Specialist

Verst Group; Hebron Estates (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Verst Group in Hebron, KY is seeking an Office Customer Service Associate to foster strong relationships, process orders, and ensure accurate invoicing. You will serve as the bridge between customers and warehouse, handling inquiries and coordinating documentation.

The role requires 1–3 years of office experience, strong communication and computer skills, and attention to detail. You will help maintain procedures and generate reports, contributing to smooth operations and timely billing.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in a general office environment preferred.
• Strong written and verbal communication skills.

Responsibilities

• Foster strong customer relationships by addressing inquiries on work orders, invoices, shipments, and inventory.
• Process and enter customer orders, generating documentation for customers and warehouse.
• Verify accurate invoicing for all customers.
• Liaise between warehouse and customers for accounts and between office and customers for invoicing.
• Maintain up-to-date procedures manual detailing account-specific processing.
• Report customer feedback and trends to management promptly.
• Answer calls and operate office equipment and systems.
• Prepare accurate, timely reports for management or customers.
• Maintain organized documentation for all orders and related files.
• Ensure accurate billing for all customer accounts.

Skills

Customer service

Interpersonal communication

Detail oriented

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Verst Group in Hebron, KY is seeking an Office Customer Service Associate to foster strong relationships, process orders, and ensure accurate invoicing. You will serve as the bridge between customers and warehouse, handling inquiries and coordinating documentation.

The role requires 1–3 years of office experience, strong communication and computer skills, and attention to detail. You will help maintain procedures and generate reports, contributing to smooth operations and timely billing.