Customer Service Representative

Verst Group; Hebron Estates (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Verst Group in Hebron, KY is seeking an Office Customer Service Associate to foster strong relationships, process orders, and ensure accurate invoicing. You will serve as the bridge between customers and warehouse, handling inquiries and coordinating documentation.

The role requires 1–3 years of office experience, strong communication and computer skills, and attention to detail. You will help maintain procedures and generate reports, contributing to smooth operations and timely billing.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in a general office environment preferred.
• Strong written and verbal communication skills.

Responsibilities

• Foster strong customer relationships by addressing inquiries on work orders, invoices, shipments, and inventory.
• Process and enter customer orders, generating documentation for customers and warehouse.
• Verify accurate invoicing for all customers.
• Liaise between warehouse and customers for accounts and between office and customers for invoicing.
• Maintain up-to-date procedures manual detailing account-specific processing.
• Report customer feedback and trends to management promptly.
• Answer calls and operate office equipment and systems.
• Prepare accurate, timely reports for management or customers.
• Maintain organized documentation for all orders and related files.
• Ensure accurate billing for all customer accounts.

Skills

Customer service

Interpersonal communication

Detail oriented

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

V21 Wright
2497 Wright Blvd
Hebron, KY 41048, USA

V21 Wright
2497 Wright Blvd
Hebron, KY 41048, USA

• Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner.
• Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs.
• Verify and ensure accurate invoicing for all customers.
• Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters.
• Maintain an up-to-date procedures manual detailing account-specific processing requirements.
• Report customer feedback and trends to management promptly, including indicators of dissatisfaction.
• Answer incoming calls and operate office equipment and computer systems necessary for daily tasks.
• Prepare accurate and timely reports as requested by management or customers.
• Maintain organized and complete documentation for all orders and related customer files.
• Ensure accurate billing for all customer accounts.

Marginal Functions:

• Provide job training for new hires.
• Assist with accounts receivable collections for assigned customers, as applicable.
• Draft and send customer appreciation letters.
• Support continuous process improvement initiatives.
• Assist with managing kitting work orders.
• Conduct research for issue resolution.
• Coordinate and process order cancellations
• Prepare LTL shipments as needed.

Job Specifications:

• High school diploma or GED required.
• 1–3 years of experience in a general office environment preferred.
• Willingness to learn internal customer service software applications.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office applications; ability to type at least 30 WPM.
• Ability to work efficiently while maintaining a professional, customer-focused attitude.

Qualifications

Skills

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Education

Experience

Required

• Attention to Detail
• Computer Skills
• Customer Service Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.