Customer Experience & Order Fulfillment Specialist

Carboline; St. Louis (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

Carboline is seeking a Customer Service Representative to own the full order lifecycle—from entry to coordination, shipment, and billing—delivering accurate, efficient service at every step. This desk-based role in St.

Louis requires a high school diploma and at least one year of customer service experience, with collaboration across sales, production, and expediting teams to meet delivery timelines and customer expectations.

Qualifications

• High School diploma or equivalent
• Minimum of 1 year of customer service experience

Responsibilities

• Accurately enter and manage customer orders from multiple channels, ensuring correct pricing, product details, and shipping terms.
• Coordinate production, scheduling, and shipments; partner with expediting teams to prioritize and meet delivery timelines.
• Monitor order progress and proactively communicate updates or changes to customers and sales teams.
• Collaborate with production and internal teams to resolve issues and meet customer expectations.
• Support inventory planning by recommending stock adjustments based on sales direction.
• Ensure compliance with company policies related to pricing, credits, freight, commissions, and quality standards.
• Process returns (RGAs) and credit memos efficiently and accurately.
• Maintain strong product and systems knowledge.
• Champion safety, quality, and continuous improvement initiatives.

Skills

Customer service

Order processing

Communication

Problem solving

Education

High School diploma or equivalent

Job description

Carboline is seeking a Customer Service Representative to own the full order lifecycle—from entry to coordination, shipment, and billing—delivering accurate, efficient service at every step. This desk-based role in St.

Louis requires a high school diploma and at least one year of customer service experience, with collaboration across sales, production, and expediting teams to meet delivery timelines and customer expectations.