Customer Experience & Operations Specialist

Blueprint; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible Spending Account

401k plan

Competitive PTO

Growth opportunities

Job summary

Blueprint is a technology solutions firm that provides high-touch operational support to customers and the sales organization, ensuring service requests, warranties, and SMB opportunities are handled efficiently from intake to resolution.

You will coordinate across customers, partners, support teams, and internal stakeholders, maintaining accurate trackers and reporting, monitoring aging requests, and escalating issues when needed.

Qualifications

• 2+ years in customer support or operations roles.
• Experience coordinating across multiple teams and dashboards.
• Proficient with Excel and data reporting tools.

Responsibilities

• Manage intake, coordination, documentation, and follow-up of customer support requests through resolution.
• Work with support teams to open, route, document, and advance service cases.
• Generate accurate service tickets and supporting documentation within required timelines.
• Monitor open, aging, and escalated cases and proactively follow up.
• Escalate stalled or high-risk issues with concise summaries and next steps.
• Maintain operational trackers covering cases, warranty requests, service tickets, escalations, and SMB referrals.

Skills

Customer support

Sales operations

Cross-functional coordination

Analytical thinking

Documentation

Communication

Tools

CRM systems

Ticketing systems

Excel

Job description

Blueprint is a technology solutions firm that provides high-touch operational support to customers and the sales organization, ensuring service requests, warranties, and SMB opportunities are handled efficiently from intake to resolution.

You will coordinate across customers, partners, support teams, and internal stakeholders, maintaining accurate trackers and reporting, monitoring aging requests, and escalating issues when needed.