Customer Experience & Operations Specialist

Blueprint-Technologies; Phoenix (AZ); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k program

Competitive PTO offerings

Professional growth and development

Job summary

Blueprint Technologies, LLC in Phoenix, AZ, seeks an energetic Operations Support Specialist to help ensure service tickets, warranty requests, and SMB opportunities are handled efficiently from intake through resolution. You will coordinate with customers, partners, and internal teams, maintain trackers and reporting, monitor aging requests, and escalate issues when needed.

The role requires strong organization, analytical thinking, clear communication, and the ability to work in a fast-paced,

Qualifications

• 2+ years in customer support, sales operations, or equivalent.
• Experience coordinating across multiple teams and driving requests through completion.
• Experience with case management, ticketing, or CRM systems.
• Experience maintaining operational trackers, reports, and business updates.
• Strong organizational, prioritization, and follow-through skills.

Responsibilities

• Manage intake, coordination, documentation, and follow-up of customer support and warranty requests through resolution.
• Open, route, document, and advance service cases and tickets with support teams.
• Generate accurate service tickets and supporting documentation within timelines.
• Monitor open, aging, and escalated cases and follow up to keep requests moving.
• Escalate high-risk issues with concise summaries and next steps.
• Triage SMB opportunities and route to appropriate fulfillment or channel paths.
• Confirm ownership and acceptance of SMB referrals and track outcomes.
• Maintain trackers for cases, warranty requests, service tickets, escalations, and SMB referrals.
• Develop and maintain reporting on volume, status, aging, resolution, and escalation trends.
• Interpret data to identify risks, gaps, and opportunities for improvement.

Skills

Customer support

Cross-functional coordination

Case management

Operational reporting

Verbal and written communication

Excel

Tools

CRM systems

Ticketing systems

Excel

Job description

Blueprint Technologies, LLC in Phoenix, AZ, seeks an energetic Operations Support Specialist to help ensure service tickets, warranty requests, and SMB opportunities are handled efficiently from intake through resolution. You will coordinate with customers, partners, and internal teams, maintain trackers and reporting, monitor aging requests, and escalate issues when needed.

The role requires strong organization, analytical thinking, clear communication, and the ability to work in a fast-paced,