Customer Relations & Quality Assurance Coordinator

Aspire Bakeries; Los Angeles (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Company-paid life insurance

Competitive 401(k) with company match

Paid time off and holidays

Learning and development programs

HSA and FSA options

Job summary

Aspire Bakeries, located in Los Angeles, CA, seeks a Customer Relations Coordinator (FSQA) to deliver exceptional customer experiences by managing product complaints and inquiries and ensuring accurate documentation and timely resolution. This on-site role four days per week offers collaboration with the team and daily exposure to the pulse of the business.

Core duties include handling intake, data integrity, and reporting, analyzing trends to support food safety and quality initiatives, and

Qualifications

• High school diploma or equivalent required.
• Minimum two (2) years of experience in consumer affairs, customer service, or a related field.
• Strong written and verbal communication skills with exceptional attention to detail.
• Demonstrated analytical, critical thinking, problem-solving, and basic mathematical skills.
• Working knowledge of SPC, data analysis, and charting techniques.
• Typing proficiency of at least 40 WPM.
• Proficiency in Microsoft Office Suite (Word and Excel) and experience with database or data entry applications.

Responsibilities

• Manage customer complaints and inquiries to ensure accurate intake, documentation, and case resolution.
• Deliver exceptional customer service through professional, empathetic, and timely communication.
• Maintain data integrity within the Emplifi Customer Relations database, ensuring accurate case management and reporting.
• Analyze customer feedback and complaint trends to support food safety, quality, and continuous improvement initiatives.
• Partner with cross-functional teams to facilitate thorough investigations and timely corrective actions.
• Develop expertise in Aspire Bakeries products, manufacturing processes, allergen information, and product specifications.
• Prepare reports, correspondence, and documentation that support departmental objectives and regulatory compliance.

Skills

Customer service

Written communication

Analytical thinking

Attention to detail

Microsoft Word

Microsoft Excel

Data entry

Typing 40 WPM

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

SPC knowledge

Databases

Job description

Aspire Bakeries, located in Los Angeles, CA, seeks a Customer Relations Coordinator (FSQA) to deliver exceptional customer experiences by managing product complaints and inquiries and ensuring accurate documentation and timely resolution. This on-site role four days per week offers collaboration with the team and daily exposure to the pulse of the business.

Core duties include handling intake, data integrity, and reporting, analyzing trends to support food safety and quality initiatives, and