Customer Experience & Operations Specialist

Michelli Weighing & Measurement; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Michelli Weighing & Measurement in Houston, TX is seeking a Customer Service Specialist who is responsive, accurate, and helpful, serving as an information hub between manufacturers, customers, service and sales teams, and representing the brand with integrity and teamwork.

This role includes clerical duties, order processing, PO creation, AR follow-up, new customer setup, file maintenance, and supporting field staff. Training and collaboration are expected as part of Michelli's values.

Qualifications

• Previous experience in customer support or call center environments is preferred.
• Proficient in data entry with attention to detail for accurate record keeping.
• Able to meet deadlines.
• Excellent verbal and written communication skills to convey information clearly.
• An ability to type efficiently while engaging with customers on calls or chats.
• Strong problem-solving skills to handle challenging situations effectively.
• A positive attitude and willingness to learn in a fast-paced environment.

Responsibilities

• Greet walk-in customers with a warm and positive attitude.
• Answer all incoming office calls and direct the calls to the appropriate department or person.
• Monitor incoming office emails
• General clerical activities
• Support sales and service field employees with administrative tasks
• Create vendor Purchase Orders when needed.
• Call customers to collect outstanding accounts receivable
• Support new customer setup and credit application process
• Organize and maintain file system and other records
• Maintain internal documents to facilitate business processes
• For service and sales calls, gather information necessary to generate the orders.
• Compose and type routine correspondence.
• Organize and maintain file system and other records.
• Prepare outgoing mail and correspondence, including email and faxes.
• Attend training sessions as necessary relating to the job.
• Willing to assist other co-workers when available or time permits.
• If applicable: dispatch technicians and create work orders from incoming service calls
• Ship and receive equipment

Skills

Customer support experience

Data entry

Deadlines

Verbal communication

Written communication

Typing speed

Problem solving

Positive attitude

Job description

Michelli Weighing & Measurement in Houston, TX is seeking a Customer Service Specialist who is responsive, accurate, and helpful, serving as an information hub between manufacturers, customers, service and sales teams, and representing the brand with integrity and teamwork.

This role includes clerical duties, order processing, PO creation, AR follow-up, new customer setup, file maintenance, and supporting field staff. Training and collaboration are expected as part of Michelli's values.