Customer Service Specialist

Michelli Weighing & Measurement; Augusta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Michelli Weighing & Measurement in Augusta, Georgia is seeking a Customer Service Specialist to provide top-tier localized customer service and support operational activities. Responsibilities include greeting customers, managing calls, assisting team members, and general administrative tasks. Ideal candidates should possess strong communication, problem-solving skills, and a positive attitude toward learning. This position is pivotal in maintaining our company's values of integrity and teamwork.

Qualifications

• Previous experience in customer support or call center environments is preferred.
• Ability to type efficiently while engaging with customers on calls or chats.
• Strong problem-solving skills to handle challenging situations effectively.

Responsibilities

• Greet walk-in customers with a warm and positive attitude.
• Answer all incoming office calls and direct the calls.
• Support sales and service field employees with administrative tasks.
• Maintain internal documents to facilitate business processes.
• Organize and maintain the file system and other records.

Skills

Customer support experience

Data entry proficiency

Deadline management

Verbal communication skills

Written communication skills

Problem-solving skills

Positive attitude

Willingness to learn

Job description

The Customer Service Specialist is responsive, accurate, and helpful. Providing top-tier localized customer service. Serving as an information hub between manufacturers, customers, service and sales team members. a positive company brand representative and exemplify the Michelli values of integrity, initiative, teamwork, quality, leadership, accountability and safety. Performs general clerical and administration activities to support the overall operations of the company.

Responsibilities

• Greet walk-in customers with a warm and positive attitude.
• Answer all incoming office calls and direct the calls to the appropriate department or person.
• Monitor incoming office emails
• General clerical activities
• Support sales and service field employees with administrative tasks
• Create vendor Purchase Orders when needed.
• Call customers to collect outstanding accounts receivable
• Support new customer setup and credit application process
• Organize and maintain file system and other records
• Maintain internal documents to facilitate business processes
• For service and sales calls, gather information necessary to generate the orders.
• Compose and type routine correspondence.
• Organize and maintain file system and other records.
• Prepare outgoing mail and correspondence, including email and faxes.
• Attend training sessions as necessary relating to the job.
• Willing to assist other co-workers when available or time permits.
• If applicable: dispatch technicians and create work orders from incoming service calls
• Ship and receive equipment

Skills

• Previous experience in customer support or call center environments is preferred.
• Proficient in data entry with attention to detail for accurate record keeping.
• Able to meet deadlines.
• Excellent verbal and written communication skills to convey information clearly.
• An ability to type efficiently while engaging with customers on calls or chats.
• Strong problem-solving skills to handle challenging situations effectively.
• A positive attitude and willingness to learn in a fast-paced environment.