Localized Customer Experience Specialist

Michelli Weighing & Measurement; Augusta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Michelli Weighing & Measurement in Augusta, Georgia is seeking a Customer Service Specialist to provide top-tier localized customer service and support operational activities. Responsibilities include greeting customers, managing calls, assisting team members, and general administrative tasks. Ideal candidates should possess strong communication, problem-solving skills, and a positive attitude toward learning. This position is pivotal in maintaining our company's values of integrity and teamwork.

Qualifications

• Previous experience in customer support or call center environments is preferred.
• Ability to type efficiently while engaging with customers on calls or chats.
• Strong problem-solving skills to handle challenging situations effectively.

Responsibilities

• Greet walk-in customers with a warm and positive attitude.
• Answer all incoming office calls and direct the calls.
• Support sales and service field employees with administrative tasks.
• Maintain internal documents to facilitate business processes.
• Organize and maintain the file system and other records.

Skills

Customer support experience

Data entry proficiency

Deadline management

Verbal communication skills

Written communication skills

Problem-solving skills

Positive attitude

Willingness to learn

Job description

Michelli Weighing & Measurement in Augusta, Georgia is seeking a Customer Service Specialist to provide top-tier localized customer service and support operational activities. Responsibilities include greeting customers, managing calls, assisting team members, and general administrative tasks. Ideal candidates should possess strong communication, problem-solving skills, and a positive attitude toward learning. This position is pivotal in maintaining our company's values of integrity and teamwork.