Customer Experience & Operations Leader

Neier Inc.; Los Angeles (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

Neier Inc. is seeking a Customer Service Manager to oversee and enhance the performance of the Customer Service staff in Los Angeles, California. The ideal candidate will have at least 5 years of experience in customer service leadership and a Bachelor's degree is preferred. This role includes managing team activities, providing real-time service monitoring, and ensuring high-quality customer interactions.

The successful applicant will be responsible for hiring, training, and coaching CSRs, as well as conducting quality audits and preparing analytical reports for management.

Qualifications

• 5 years of Customer Service leadership experience preferred.
• Proven experience in high volume customer interaction phone activities.
• Strong organizational skills to manage and prioritize projects.

Responsibilities

• Manage and lead a team of Supervisors in the Customer Service Department.
• Hire, train, coach, and lead Customer Service Representatives.
• Monitor call center metrics and provide reports to management.

Skills

Leadership

Customer Service Management

Analytical Skills

Communication Skills

Team Management

Education

Bachelor's degree

Tools

Amazon AWS

Five9

Dialpad

Ring Central

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Neier Inc. is seeking a Customer Service Manager to oversee and enhance the performance of the Customer Service staff in Los Angeles, California. The ideal candidate will have at least 5 years of experience in customer service leadership and a Bachelor's degree is preferred. This role includes managing team activities, providing real-time service monitoring, and ensuring high-quality customer interactions.

The successful applicant will be responsible for hiring, training, and coaching CSRs, as well as conducting quality audits and preparing analytical reports for management.