Senior Call Center Operations Leader

Ellenco Estágios; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Neier Inc. is looking for a Call Center Manager to oversee operations in Nashville, Tennessee. The successful candidate will implement strategies to enhance call center performance and ensure high-quality service delivery.

Responsibilities include managing a team, preparing performance reports, and maintaining communication with staff and headquarters. Basic qualifications include a Bachelor’s degree and significant experience in the field. Strong communication skills and proficiency in Microsoft Office are essential for this role.

Qualifications

• Bachelor’s degree with five years of experience or equivalent experience.
• Minimum 5 years of experience in responding to requests for information.
• Ability to obtain a Public Trust.

Responsibilities

• Determine call center operational strategies and conduct needs assessments.
• Establish productivity and quality standards.
• Maintain call center operations by monitoring system performance.
• Recruit and train employees for call center roles.
• Prepare performance reports by analyzing data.

Skills

Communication skills

Data analysis

Human resource management

Technical specifications establishment

Microsoft Office proficiency

Education

Bachelor’s degree

Master’s degree

Associate degree

Tools

CRM tools

Job description

Neier Inc. is looking for a Call Center Manager to oversee operations in Nashville, Tennessee. The successful candidate will implement strategies to enhance call center performance and ensure high-quality service delivery.

Responsibilities include managing a team, preparing performance reports, and maintaining communication with staff and headquarters. Basic qualifications include a Bachelor’s degree and significant experience in the field. Strong communication skills and proficiency in Microsoft Office are essential for this role.