Remote Customer Service Manager - Lead & Optimize CS Ops

Neier Inc.; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Paid Time Off: 18 days + 10 holidays

401(k) with Guideline

Job summary

Neier Inc. is seeking a Customer Service Manager to lead the CS team remotely in the United States. The role includes managing day-to-day operations and ensuring high service quality while coaching a dedicated team.

The ideal candidate will have at least 2 years of customer support experience, with proven leadership skills. The position offers a salary of $60-70k base plus comprehensive benefits, including medical coverage and 401(k) plan.

Qualifications

• 2+ years of experience in customer support or service, with at least 1 year in a lead, supervisor, or manager role.
• Comfortable reading dashboards and monitoring metrics.
• Strong written judgment in public channels.

Responsibilities

• Lead, coach, and develop a team of 4 CS specialists.
• Own day-to-day operations and monitor service KPIs.
• Partner with product and tech teams for tooling.

Skills

Customer support experience

Leadership skills

Communication skills

Analytical skills

Tools

CRM platforms (HubSpot)

Job description

Neier Inc. is seeking a Customer Service Manager to lead the CS team remotely in the United States. The role includes managing day-to-day operations and ensuring high service quality while coaching a dedicated team.

The ideal candidate will have at least 2 years of customer support experience, with proven leadership skills. The position offers a salary of $60-70k base plus comprehensive benefits, including medical coverage and 401(k) plan.