Customer Experience & Operations Leader

Meijer; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer, Inc. in Columbus, OH is seeking a dedicated front-line team member to support checkout and daily store operations, delivering exceptional customer service and helping achieve store goals.

You will mentor peers, assist with scheduling, training, inventory, and safety compliance, while upholding Meijer standards and an inclusive team environment. This role involves cash handling and occasional leadership duties across departments.

Qualifications

• Retail or customer service experience preferred.
• Excellent communicator with customers and peers.
• Ability to lead and coach team members.
• Willingness to train and cross-train staff.
• Ability to lift/move product as needed.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store

Skills

Customer service

Verbal communication

Written communication

Leadership

Mentoring

Coaching

Team coordination

Retail experience

Influencing

Interpersonal skills

Scheduling

Food safety

Inventory management

Cash handling

Training others

Product display

Safety compliance

DEI

Job description

Meijer, Inc. in Columbus, OH is seeking a dedicated front-line team member to support checkout and daily store operations, delivering exceptional customer service and helping achieve store goals.

You will mentor peers, assist with scheduling, training, inventory, and safety compliance, while upholding Meijer standards and an inclusive team environment. This role involves cash handling and occasional leadership duties across departments.