Customer Experience Operations Intern

JM Family Enterprises; St. Louis (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

JM Family Enterprises is seeking an Associate Support Intern to join the Customer Experience Support (CES) team for the Summer Internship Program, May 24, 2027 – July 30, 2027. You will learn CES functions, evaluate processes, and help create reporting to improve efficiency and visibility into workload and performance.

The role emphasizes hands-on experience, collaboration with internal and external partners, and a focus on process improvement in a fast-paced environment. On-site Monday–Friday.

Qualifications

• Actively enrolled in a degree program (bachelor's, master's or similar).
• Interest in learning department functions and processes.
• Ability to support reporting and process-improvement activities.
• Strong communication and collaboration with partners.

Responsibilities

• Learn CES functions and tasks within the department.
• Evaluate processes to improve efficiency and reduce manual work.
• Develop recommendations to manage high-volume work.
• Create reporting to provide visibility into workload and performance.
• Support CES initiatives for operational efficiency.

Skills

Communication skills

Reporting

Process improvement

Team collaboration

Learning mindset

Education

Enrolled in bachelor's degree program

Tools

Microsoft Excel

Data reporting tools

Job description

JM Family Enterprises is seeking an Associate Support Intern to join the Customer Experience Support (CES) team for the Summer Internship Program, May 24, 2027 – July 30, 2027. You will learn CES functions, evaluate processes, and help create reporting to improve efficiency and visibility into workload and performance.

The role emphasizes hands-on experience, collaboration with internal and external partners, and a focus on process improvement in a fast-paced environment. On-site Monday–Friday.