Associate Support Intern

JM Family Enterprises; St. Louis (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

JM Family Enterprises is seeking an Associate Support Intern to join the Customer Experience Support (CES) team for the Summer Internship Program, May 24, 2027 – July 30, 2027. You will learn CES functions, evaluate processes, and help create reporting to improve efficiency and visibility into workload and performance.

The role emphasizes hands-on experience, collaboration with internal and external partners, and a focus on process improvement in a fast-paced environment. On-site Monday–Friday.

Qualifications

• Actively enrolled in a degree program (bachelor's, master's or similar).
• Interest in learning department functions and processes.
• Ability to support reporting and process-improvement activities.
• Strong communication and collaboration with partners.

Responsibilities

• Learn CES functions and tasks within the department.
• Evaluate processes to improve efficiency and reduce manual work.
• Develop recommendations to manage high-volume work.
• Create reporting to provide visibility into workload and performance.
• Support CES initiatives for operational efficiency.

Skills

Communication skills

Reporting

Process improvement

Team collaboration

Learning mindset

Education

Enrolled in bachelor's degree program

Tools

Microsoft Excel

Data reporting tools

Job description

The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team’s success, learn about JM Family’s companies and culture while obtaining new skills through learning opportunities, networking events and much more.The ideal candidate will be available to work full-time during the Summer Internship Program ( May 24th, 2027 - July 30th, 2027 ).Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family’s culture, including our core values: Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.As an Associate Support Intern , you will support the Customer Experience Support (CES) department by identifying opportunities to improve processes, reduce manual work, and create greater visibility into workload and performance. You will learn key CES functions and tasks while helping evaluate current processes, identify inefficiencies, and develop recommendations or solutions that enable associates and leaders to manage high-volume work accurately and efficiently.Responsibilities:Learn key functions, processes, and tasks within the Customer Experience Support (CES) department.Evaluate current processes and identify opportunities to improve efficiency and reduce manual work.Develop recommendations or solutions that help associates and leaders manage high-volume work accurately and efficiently.Create reporting for the department to provide greater visibility into workload and performance.Support CES initiatives focused on process improvement and operational efficiency.Qualifications:Ability to quickly adapt and contribute effectively in a fast-paced environment.Interest in learning department functions, processes, and operational workflows.Ability to support reporting and process-improvement activities.Strong communication skills and ability to collaborate with internal and external partners.This is a full-time position, fully onsite Monday through FridayThe ideal candidate will be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field. Candidates in related fields will also be considered. Must have completed at least one semester of coursework.#LI-OnsiteThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYERJM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.DISABILITY ACCOMMODATIONSIf you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [e-mail] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.