Customer Experience & Operations Coordinator

Yadav Diamonds & Jewelry; San Francisco (CA); Presencial; USD 45.000 - 70.000; Jornada completa

Descripción de la vacante

Yadav Diamonds & Jewelry in San Francisco is seeking a highly organized Customer Experience & Operations Associate. This role involves managing customer communication and supporting order flow through production.

The ideal candidate will have 1-3 years of experience in customer service or operations, ensuring timely, proactive updates for customers. Strong communication skills and attention to detail are essential. Experience with HubSpot and Gmail is preferred.

Formación

• 1–3 years of experience in customer service or operations with responsibility for customer communication.
• Ability to manage a high volume of email communication while maintaining accuracy.
• Strong written communication skills.

Responsabilidades

• Manage and respond to customer emails with high standards for clarity and accuracy.
• Serve as the primary point of contact for customers across all stages of the buying journey.
• Coordinate with internal teams to gather accurate information.

Conocimientos

Customer service

Order management

Written communication

Problem-solving

Attention to detail

Herramientas

HubSpot

Gmail

Descripción del empleo

Yadav Diamonds & Jewelry in San Francisco is seeking a highly organized Customer Experience & Operations Associate. This role involves managing customer communication and supporting order flow through production.

The ideal candidate will have 1-3 years of experience in customer service or operations, ensuring timely, proactive updates for customers. Strong communication skills and attention to detail are essential. Experience with HubSpot and Gmail is preferred.