Customer Experience & Operations Coordinator

IKEA; Carson (AL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Early wage access (WiselyPay)

Parental leave

Tuition discount

Retirement plan

Bonus plan

Employee discount

Meal deal

Referral bonus

Pet insurance

Education assistance

Shoe reimbursement

Telehealth

Job summary

IKEA is hiring a Customer Coordinator to support the in-store customer experience team. You will oversee day-to-day operations, troubleshoot incidents, and collaborate across functions to improve the shopping journey and customer knowledge.

The role emphasizes delivering consistent information, maintaining records in systems, and supporting daily operations to ensure a smooth customer experience. This is a full-time position with competitive benefits and hourly pay.

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service environment.

Responsibilities

• Oversee day-to-day operations assigned by the Team Leader.
• Troubleshoot and handle emergency/incident responses.
• Enhance the shopping journey by collaborating with all functions.
• Ensure customers receive consistent information throughout their shopping journey.
• Record information in relevant systems to improve future shopping experiences.
• Contribute to daily operations to support coworkers and customers.

Skills

Customer service

Experience

Job description

IKEA is hiring a Customer Coordinator to support the in-store customer experience team. You will oversee day-to-day operations, troubleshoot incidents, and collaborate across functions to improve the shopping journey and customer knowledge.

The role emphasizes delivering consistent information, maintaining records in systems, and supporting daily operations to ensure a smooth customer experience. This is a full-time position with competitive benefits and hourly pay.