Customer Experience & Operations Administrator

Cosmotek College; San Ramon (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional growth and development programs

Tuition reimbursement

Team Member Vehicle Purchase Discount

Comprehensive health care and wellness plans

401(k) Savings Plan with company match

Paid holidays and time off

Job summary

Cosmotek College is seeking a Customer First Administrator in San Ramon, California. This role supports the Customer Services Operations department through various administrative tasks, tracking cases, and managing dealer communications. The ideal candidate should have a college degree or equivalent experience, strong communication, organization, and time-management skills, along with proficiency in Microsoft Word and Excel. The position offers a collaborative work environment along with opportunities for professional growth and development.

Qualifications

• Strong communication, organizational, and time-management skills.
• Experience with Microsoft Word and Excel.
• Working knowledge of Guest Experience Center operations preferred.
• Understanding of California Lemon Law requirements preferred.

Responsibilities

• Provide support to the Customer Services Operations department.
• Track and manage administration of GEP cases and Lemon Law documents.
• Manage dealer daily page updates and communications.
• Coordinate training classes and events.
• Produce monthly executive summaries of department progress.

Skills

Communication skills

Organizational skills

Time-management skills

Microsoft Word

Microsoft Excel

Education

College degree or equivalent professional work experience

Tools

Salesforce

Job description

Cosmotek College is seeking a Customer First Administrator in San Ramon, California. This role supports the Customer Services Operations department through various administrative tasks, tracking cases, and managing dealer communications. The ideal candidate should have a college degree or equivalent experience, strong communication, organization, and time-management skills, along with proficiency in Microsoft Word and Excel. The position offers a collaborative work environment along with opportunities for professional growth and development.