Customer Relationship Management Administrator

Belcan; Fort Worth (TX); On-site; USD 27,552 - 31,684; Part time

Job summary

A leading aerospace services company is seeking a Customer Relationship Management Administrator in Fort Worth, Texas. This entry-level contract position requires strong analytical abilities and empathy for customer support experiences. Responsibilities include case intake management and workload balancing, with a preference for candidates with Salesforce experience.

Qualifications

• 1-2 years of Administrator experience in Aerospace or a manufacturing environment.

Responsibilities

• Manage case intake, routing, and workload management.
• Maintain email-to-case intake and manage responses.
• Monitor real-time routing and identify bottlenecks.

Skills

Analytical skills

Problem-solving abilities

Empathy

Communications skills

Education

High School Diploma

Tools

Salesforce

Job description

Customer Relationship Management Administrator

Base pay range: $20.00/hr - $23.00/hr

Shift: 1st Shift: 9-5pm (Mon-Fri)

Seniority level: Entry level

Employment type: Contract

Responsibilities

• Case Intake, Routing and Workload Management
• Maintain and manage Email-to-Case intake
• Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
• Prevent duplicate and spam case creation
• Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
• Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
• Maintain case statuses, fields and lifecycle transitions.

Soft Skills

• Process-oriented mindset with strong analytical and problem-solving abilities.
• Empathy for end users and customers; passion for frictionless support experiences.
• Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
• Salesforce experience is a plus.

Requirements

• High School Diploma
• 1-2 years of Administrator experience in Aerospace or a manufacturing environment