Customer Support Specialist

Motive Holding Companies LLC; Fountain Valley (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading customer support organization is looking for a Customer Support Specialist in Fountain Valley, California. This role involves supporting the onboarding of dealer relationships, coordinating with various teams, and ensuring effective customer service. The ideal candidate will possess strong organizational and communication skills and be proficient in Microsoft Excel and CRM systems. This position provides an excellent opportunity to engage with dealers while promoting their success through effective support and communication.

Qualifications

• High School graduate or equivalent required.
• Strong organizational and time-management skills.
• Clear and professional communication skills.

Responsibilities

• Support onboarding of new dealer relationships.
• Participate in dealer meetings and calls.
• Collect and process dealer paperwork.
• Enter and maintain dealer and customer data in CRM.
• Assist with system rollouts and dealer training.
• Produce routine reports from connected devices.
• Serve as a liaison between dealers and internal teams.
• Support periodic business reviews with summaries.
• Monitor dealer parts stocking activity.
• Perform all other duties as required.

Skills

Organizational skills

Time-management skills

Written communication

Verbal communication

Customer-service mindset

Detail-oriented

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

CRM experience

Education

High School diploma or equivalent

Tools

Microsoft Dynamics

Job description

The Customer Support Specialist supports the onboarding, coordination, and ongoing success of ACT dealer and reseller relationships. This role focuses on execution, administration, and coordination rather than independent decision-making. The position works closely with sales, service, data, and accounting teams to ensure timely dealer setup, system rollouts, and responsive customer support in compliance with California wage and hour requirements.

Responsibilities

• Support onboarding of new dealer relationships, including documentation, system setup, and coordination with internal teams.
• Participate in dealer meetings and calls alongside Dealer Development Managers.
• Collect and process dealer paperwork such as supplier codes, credit applications, and resale certificates.
• Enter and maintain accurate dealer and customer data in CRM (Microsoft Dynamics).
• Assist with system rollouts and dealer training related to ACTview, Battview, warranties, RMAs, and technical requests.
• Produce routine reports from connected devices and dealer sites.
• Serve as a liaison between dealers and internal teams (sales, service, engineering, data/NOC, accounting).
• Support periodic business reviews by compiling summaries, reports, and action items.
• Monitor dealer parts stocking activity and flag gaps or issues to leadership.
• All other duties as required.

Skills / Other

• Strong organizational and time-management skills with the ability to handle multiple requests.
• Clear and professional written and verbal communication skills.
• Customer-service mindset with attention to detail.
• Ability to follow established processes and elevate issues as needed.
• Proficiency in Microsoft Excel and Word; CRM experience preferred.
• Ability to work effectively with cross-functional and remote teams.

Education/ Training

• High School graduate or equivalent, required.