Customer Experience Office Manager

Floor Coverings International, Ltd.; Rogers (AR); On-site; USD 45,000 - 55,000; Full time

Job summary

Join a family-oriented business as an Office Manager / Customer Experience Manager at Floor Coverings International, Ltd. In this full-time role, you'll oversee daily operations, ensuring 5-star experiences for customers from initial contact to project completion. We're searching for an enthusiastic individual with at least 2 years of relevant experience to foster a culture of trust and excellence. Competitive salary and benefits included.

Benefits

401(k)

Bonus based on performance

Paid Time Off

Training & development

Annual Convention Opportunity in Mexico

Qualifications

• 2+ years of experience in office management, operations, or customer service leadership.
• Confident communicator with exceptional problem-solving skills.
• Highly organized capable of managing multiple calendars, crews, and customer needs.

Responsibilities

• Serve as the central point of communication for the office.
• Oversee daily office operations ensuring administrative tasks run smoothly.
• Manage the full customer journey from initial inquiry through project wrap-up.

Skills

Communication

Problem-Solving

Organization

Tech-savvy

Social Media Management

Tools

CRM Software

Quickbooks

Office Suite

Salesforce

Spreadsheets

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Job Title: Office Manager / Customer Experience Manager
Location: 2917 S 1st Street, Rogers, AR 72758
Compensation: $45,000–$55,000 + Bonus Potential
Schedule: Full-Time | Monday–Friday | Occasional weekends for trade or vendor shows

Join a Business That Feels Like Family

At Floor Coverings International, we recognize that exceptional customer experiences start behind the scenes—with a well-run office and a team that’s passionate about service. As Office Manager and Customer Experience Manager, you’ll not only oversee daily operations but also serve as the central hub of communication and support, ensuring every customer receives a 5-star experience from start to finish. You’ll be the glue that holds our operation together, ensuring each customer interaction—from the first phone call to project completion—is handled with professionalism, care, and excellence.

Perks & Benefits:

• Salary range: $45,000-$55,000
• Bonus opportunities based on performance
• Paid Time Off (PTO) and Holidays
• Annual Convention Opportunity in Mexico
• 401K opportunities
• Office-based with minimal customer-facing interactions

What We’re Looking For:

• 2+ years of experience in office management, operations, or customer service leadership
• A passion for creating and maintaining 5-star customer experiences
• Confident communicator—especially over the phone—with exceptional problem-solving skills
• Highly organized and capable of managing multiple calendars, crews, and customer needs
• Tech-savvy: Comfortable using CRM software, Quickbooks, Office Suite, spreadsheets, and scheduling tools (Salesforce is a plus)
• Social media savvy—able to keep our digital presence fresh with project updates
• A self-starter who enjoys taking ownership and improving systems
• Experience in the home service or construction industry is a plus

Key Responsibilities:

• Serve as the central point of communication for the office—keeping customers, crews, and the sales team aligned and informed
• Oversee daily office operations, ensuring all administrative and logistical tasks are running smoothly
• Manage the full customer journey—from initial inquiry through project wrap-up—with empathy, care, and attention to detail
• Schedule in-home appointments for the sales team promptly and accurately
• Resolve customer concerns with professionalism, urgency, and positivity
• Upload weekly before-and-after photos to social media and Google Business to showcase project success
• Assist with local marketing campaigns and attend networking events to build brand recognition
• Order, receive, and manage job-specific product deliveries and inventory
• Track job timelines, communicate updates, and ensure smooth installation coordination
• Foster a culture of excitement, trust, and excellence with every customer and team interaction
  
  

Meet Rob- the owner of the local territory
Rob and his wife, Elizabeth, have been happily married for 29 years. Elizabeth is a dedicated educator in the Bentonville School District, and together they’ve called Northwest Arkansas home for the past 13 years. They’re excited to serve the community they’ve grown to love.

Rob and Elizabeth have two sons: Drew, who lives in the Denver area with his wife, Lexi, and David, a recent University of Arkansas graduate now living in Fayetteville. The whole family shares a love for Razorback football and basketball—and they’re loyal New Orleans Saints fans during NFL season.

When he’s not working or cheering on his teams, Rob enjoys woodworking. It’s his favorite way to relax and recharge while creating something meaningful. As a family, they value quality time, strong connections, and giving back to the community they proudly call home.

If you're a proactive problem-solver who loves to organize, support others, and take pride in your work—we’d love to meet you. Help us build something special in Northwest Arkansas, one 5-star customer experience at a time.

Apply today and bring your passion for people and process to a company that values both.