Ambassador Manager – Office of Enrollment Management

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

Carnegie Mellon University is seeking an Ambassador Manager to lead the Tartan Ambassador program, overseeing student ambassadors who deliver campus tours and assist in events. The ideal candidate will be student-centered, with excellent organizational and communication skills, and a passion for student development.

Benefits

Comprehensive medical, dental, and vision insurance

Generous retirement savings program

Tuition benefits

Ample paid time off

Free Pittsburgh Regional Transit bus pass

Qualifications

• 1-3 years related work experience including prior supervisory experience.
• Experience in customer service, leadership, and mentorship preferred.

Responsibilities

• Oversees a team of 70–100+ student ambassadors managing campus tours and events.
• Responsible for hiring, training, scheduling, and mentoring ambassadors.

Skills

Organizational Skills

Communication Skills

Customer Service

Education

Bachelor’s Degree

Job description

Ambassador Manager – Office of Enrollment Management

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Ambassador Manager – Office of Enrollment Management

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The Office of Enrollment Management at Carnegie Mellon University is seeking a dynamic, student-centered professional to lead the Tartan Ambassador program—an integral part of the university’s visitor experience. This role oversees a team of 70–100+ student ambassadors who represent CMU through campus tours, events, and Welcome Center operations. Responsibilities include hiring, training, scheduling, and mentoring ambassadors across three leadership tiers, while fostering a welcoming and inclusive environment for all visitors. The ideal candidate will have strong organizational and communication skills, a passion for student development, and a collaborative spirit to work closely with the Visitor Experience team in delivering exceptional campus visits.

The Office of Enrollment Management is committed to fostering an environment where students and families feel welcome, prepared and supported during their transition to life at CMU all the way through Commencement. The office supports student success and positive outcomes by fostering collaborative partnerships across the university, promoting data driven decision-making, and planning for long-term enrollment strategy.

The Tartan Ambassadors are a select group of students, chosen to represent CMU by sharing the university brand and their student story to key campus visitors, and audiences, like prospective students, through a variety of mediums both in-person and virtually including campus tours, events and special projects. There are three levels within the program to include:

• Tartan Ambassador - this role focuses on providing campus tours, panels and additional opportunities both in-person and virtually.
• Host Tartan Ambassador - this role focuses on supporting the Welcome Center operations in addition to giving tours and events. The role will have a dotted line reporting structure with the Assistant Director of the Welcome Center.
• Lead Tartan Ambassador - this role focuses on supporting the ambassador program with scheduling, community building, communication, weekly meeting, projects and shift coverage.
  
  

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Strong organizational and communication skills
• Passion for student development
• Ability to work well with a team and collaborate with others
• Strong customer service demeanor
  
  

Qualifications:

• Bachelor’s degree
• 1-3 years related work experience including prior supervisory experience and leading others
• Experience in customer service, leadership, and mentorship is preferred
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered
  
  

Requirements:

• Successful completion of a pre-employment background check, including Act 153 clearances
  
  

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Outreach

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information:

• Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
• Statement of Assurance

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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