Customer Experience & Office Concierge

Bering Straits Native Corporation; Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

Arcticom, LLC is seeking a Customer Service Representative to support reception duties and provide administrative assistance in our Anchorage, Alaska office. The role emphasizes professional communication, accurate data handling, and reliable scheduling support.

Ideal candidates will have a high school diploma and 1+ years in customer service or admin roles, with proficiency in Microsoft Office. Standard business hours apply, with occasional flexibility for operational needs.

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in customer service, reception, or administrative support preferred.
• Proficiency with Microsoft Office Suite and standard office equipment.

Responsibilities

• Greet and assist walk-in customers in a professional and timely manner.
• Answer, screen, and route incoming telephone calls; take accurate messages and ensure timely follow-up.
• Accept, sort, and distribute mail and packages; coordinate with carriers as required.
• Maintain the cleanliness and organization of the office space, lobby, and common areas.
• Perform administrative tasks including data entry, filing, document preparation, and scheduling support.
• Support basic office supply management and inventory of reception materials.
• Assist with scheduling appointments and coordinating visitor access when required.
• Maintain confidentiality of company and customer information in accordance with company policies.
• Perform other duties as assigned to support office operations.

Skills

Customer service

Communication skills

Microsoft Office

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Arcticom, LLC is seeking a Customer Service Representative to support reception duties and provide administrative assistance in our Anchorage, Alaska office. The role emphasizes professional communication, accurate data handling, and reliable scheduling support.

Ideal candidates will have a high school diploma and 1+ years in customer service or admin roles, with proficiency in Microsoft Office. Standard business hours apply, with occasional flexibility for operational needs.