Customer Experience & Merchandising Associate

Gopuff Becomes First Instant Commerce Company; Elk Grove (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for 1

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

Job summary

Gopuff is hiring a Retail Sales Associate in Elk Grove, CA to support BevMo! and our e-commerce operations. You will help maintain store standards, assist with stocking, merchandising and order picking, and ensure a positive customer experience.

You will educate customers about ClubBev and the Gopuff App, make product recommendations, and ensure accurate packing for dispatch. This role requires 21+ and a team mindset.

Qualifications

• Must be 21 years of age.
• Retail, e-commerce or warehouse experience preferred.
• Strong communication and collaboration skills.
• Ability to meet performance expectations and goals.
• Ability to work in a fast-paced team environment.

Responsibilities

• Model company values in all actions, communication and decision-making.
• Maintain store standards by stocking, merchandising and e-commerce operations recovering the store to maintain cleanliness; and completing various operational projects/tasks.
• Performs any other duties as directed by management.
• Consistently create a positive customer experience through the utilization of the sales and customer service programs.
• Educate and enroll customers into BevMo!’s ClubBev Program and the Gopuff App.
• Use product knowledge and BevMo! training to make product recommendations to customer.
• Provide the customer with solutions, such as product substitutions or special ordering a product when applicable.
• Pick and pack items on a per order basis for dispatch to customers.
• Ability to ensure accuracy of items picked/packed.
• Clean and organize warehouse.

Skills

Communication

Driving results

Process management

Collaboration

Job description

Gopuff is hiring a Retail Sales Associate in Elk Grove, CA to support BevMo! and our e-commerce operations. You will help maintain store standards, assist with stocking, merchandising and order picking, and ensure a positive customer experience.

You will educate customers about ClubBev and the Gopuff App, make product recommendations, and ensure accurate packing for dispatch. This role requires 21+ and a team mindset.