Customer Experience Manager-Part Time

Michaels Stores; Highland (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the retail sector seeks a Store Manager to oversee front-end operations and ensure compliance with company standards. The role includes managing staff, delivering excellent customer service, and executing store events. Ideal candidates will have retail management experience and strong leadership skills.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Manage and execute shrink and safety programs.
• Train and coach the customer experience team.

Skills

Customer Service

Team Management

Retail Management

Job description

Store - CHI-HIGHLAND, IN

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with the onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model for others
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
14. Manage and execute the shrink and safety programs
15. Cross train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions by planning and managing the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

• Retail management experience preferred

Physical Requirements

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If needed, contact your supervisor to discuss reasonable accommodations for performing essential functions

• Work in a public retail store setting, taking care of customers; climate-controlled areas; some outdoor work and stock room access; work hours include nights, weekends, and early mornings

Legal Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

About Michaels

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. Michaels is committed to inclusion and providing accommodations for individuals with disabilities. For assistance, contact Customer Care at 1-800-642-4235.