Customer Experience Manager: Onboarding & Product Insight + Equity

Bonfirevc; New York (NY); Vor Ort; USD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Company-sponsored benefits

401(k)

Nightly team dinners

Zusammenfassung

Santé, the all-in-one POS platform for liquor stores, seeks a Customer Experience Manager in New York, NY. You will onboard new stores, train owners on the platform, and solve complex operational problems while collaborating with Engineering to improve the product.

You will travel to stores around NYC, NJ, Colorado, Florida as needed, build lasting relationships, migrate data, and help scale CX with playbooks and AI-powered workflows, ensuring a high-quality customer experience.

Qualifikationen

• Experience: Any (new grads ok)
• Visa: US citizen/visa only

Aufgaben

• Own customer onboarding from kickoff through launch, helping retailers successfully transition from their legacy POS to Santé
• Travel to stores around NYC, NJ, Colorado, Florida, and beyond when needed to launch new customers, train owners and employees, understand their operations firsthand, and build lasting relationships
• Migrate customer data from legacy systems with Claude Code/Codex
• Challenge feature requests/assumptions, ask "why", and solve the actual problem customers are experiencing
• Partner with Engineering to turn your insights into shipped code with high impact
• Build playbooks, internal tools, and AI-powered workflows that help Customer Experience scale 10x without sacrificing quality

Jobbeschreibung

Santé, the all-in-one POS platform for liquor stores, seeks a Customer Experience Manager in New York, NY. You will onboard new stores, train owners on the platform, and solve complex operational problems while collaborating with Engineering to improve the product.

You will travel to stores around NYC, NJ, Colorado, Florida as needed, build lasting relationships, migrate data, and help scale CX with playbooks and AI-powered workflows, ensuring a high-quality customer experience.