Customer Success Manager (NY)

Variant; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Variant is a fast-growing AI personalization startup helping brands in the US and Israel. We are hiring a Customer Success Manager in New York to lead onboarding and manage day-to-day relationships with enterprise and ecommerce clients.

You will provide CRO guidance, build personalized experiences on our platform, translate customer needs into product insights, and help shape the roadmap. You’ll own workflows as we scale and work closely with the founders to ensure customers succeed and grow.

Qualifications

• Hands-on CRO/eCommerce experience
• Customer-facing experience
• Basic coding understanding (HTML/CSS/JS)
• Ability to own projects in fast-paced environments

Responsibilities

• Lead onboarding and manage day-to-day customer relationships
• Provide CRO insights and proactive optimization recommendations
• Build digital experiences on our platform (personalizations, experiments, UX improvements)
• Translate customer needs into product insights and roadmap
• Develop workflows as we scale
• Collaborate with founders to ensure customer success and growth

Skills

CRO & eCommerce

Customer relationships

Proactive mindset

Fast-paced work

Tools

Base44

Lovable

Claude Code

Job description

We’re a fast-growing AI Personalization startup working with leading brands in Israel and the US, backed by top a16z, and top Silicon Valley VCs. Our platform helps brands uncover conversion leaks and deliver personalized, optimized experiences in real time.

What You’ll Do

• Lead onboarding and manage day-to-day customer relationships
• Provide CRO insights, guidance, and proactive optimization recommendations
• Build digital experiences on our platform—personalizations, experiments, and UX improvements
• Translate customer needs into product insights and help shape the roadmap
• Develop workflows and best practices as we scale
• Work closely with our founders to ensure customers succeed, stay, and grow

What We’re Looking For

• Have hands‑on experience in CRO, eCommerce web development, or eCommerce management. Ideally, you previously worked at a Marketing agency working with eCommerce brands.
• Have worked in a customer-facing role and know how to build strong relationships
• Experience in Vibe Coding (Base44, Lovable, Claude Code), and has basic understanding of code (JavaScript, HTML, CSS).
• Thrive in fast-paced environments and enjoy taking full ownership
• Are proactive, detail-oriented, and motivated by impact—not bureaucracy