Customer Experience Manager - Fintech AI, ROI & Renewals

Thomas Talent Network, LLC; Austin (TX); Presencial; USD 85.000 - 125.000; Jornada completa

Descripción de la vacante

Thomas Talent Network, LLC is helping an AI-driven fintech startup in Austin build its post-sale Customer Experience function from the ground up. The role focuses on owning customers end-to-end, from onboarding through renewal and expansion, while partnering with CFOs and finance teams for measurable ROI.

You will define health metrics, lead renewals, translate feedback into product improvements, and develop scalable CX playbooks as the company scales.

Formación

• 1 to 4 years in management consulting or investment banking (e.g. MBB, Big 4 advisory, Accenture, or bulge bracket/middle market IB)
• Financial fluency: understands DSO, AP/AR workflows, cash flow, and month-end close
• Experience presenting data-driven insights to senior finance stakeholders (CFOs, controllers)
• Builds data-driven presentations and ROI narratives; can translate usage metrics into business outcomes for finance leaders
• AI-native: actively uses Claude/ChatGPT/Lovable daily with established personal workflows
• High ownership, proactive, and thrives in early-stage environments
• Strong communication skills: clear, thoughtful, and adaptable to different audiences

Responsabilidades

• Own a portfolio of customers end-to-end, from onboarding through renewal and expansion
• Build trusted relationships with CFOs, controllers, and day-to-day users
• Define and track customer health metrics (adoption, engagement, financial outcomes) and proactively address risks
• Lead renewals and identify expansion opportunities using data and relationship insights
• Act as the voice of the customer, translating feedback into actionable product improvements
• Build scalable playbooks, templates, and systems to improve CX as the company grows

Conocimientos

Client relationship management

Financial acumen

Data-driven storytelling

AI tooling familiarity

Startup experience

Communication skills

Herramientas

Claude

ChatGPT

Descripción del empleo

Thomas Talent Network, LLC is helping an AI-driven fintech startup in Austin build its post-sale Customer Experience function from the ground up. The role focuses on owning customers end-to-end, from onboarding through renewal and expansion, while partnering with CFOs and finance teams for measurable ROI.

You will define health metrics, lead renewals, translate feedback into product improvements, and develop scalable CX playbooks as the company scales.