Customer Experience Leader: End-to-End Growth in AI Fintech

StaffGreat.com; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation support

Job summary

StaffGreat.com in Austin, TX is seeking a Customer Experience Manager to own the post-sale function from the ground up for a fast-growing fintech startup. You’ll partner with CFOs and finance teams, define health metrics, lead renewals and expansions, and translate customer feedback into product improvements, building scalable CX playbooks as the company scales.

Ideal candidates have 1–4 years in management consulting or investment banking, strong financial fluency, and comfort presenting

Qualifications

• 1 to 4 years in management consulting or investment banking.
• Strong financial acumen including DSO, AP/AR, cash flow.
• Experience presenting data-driven insights to senior finance stakeholders.
• Translate usage metrics into ROI narratives for finance leaders.

Responsibilities

• Own a portfolio of customers end-to-end—from onboarding through renewal and expansion
• Build trusted relationships with CFOs, controllers, and day-to-day users
• Define and track customer health metrics and proactively address risks
• Lead renewals and identify expansion opportunities using data and relationship insights
• Act as the voice of the customer, translating feedback into product improvements
• Build scalable playbooks, templates, and systems to improve CX as the company grows

Skills

Financial fluency

Data-driven storytelling

Stakeholder communication

Startup environment

Education

Experience in management consulting or investment banking

Job description

StaffGreat.com in Austin, TX is seeking a Customer Experience Manager to own the post-sale function from the ground up for a fast-growing fintech startup. You’ll partner with CFOs and finance teams, define health metrics, lead renewals and expansions, and translate customer feedback into product improvements, building scalable CX playbooks as the company scales.

Ideal candidates have 1–4 years in management consulting or investment banking, strong financial fluency, and comfort presenting