Customer Experience Manager — Delight Guests Daily

Wendy; MIDDLETOWN (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision, RX

Flexible schedules

Discounted meals

Advancement opportunities

Leadership training

Job summary

Wendy's Middletown is seeking a Restaurant Customer Service Manager (Shift Leader) to cultivate a service-focused culture and drive customer loyalty. You will guide the team, plan daily operations, and lead effective huddles to align on priorities and service excellence.

You will partner with management to identify efficiency opportunities and grow as a leader, with weekly pay, competitive pay, and comprehensive benefits.

Qualifications

• Minimum 1 year restaurant experience preferred.
• 6 months or more of restaurant, retail, customer service focused, or equivalent experience.
• Must be at least 18 years of age.
• HS diploma or equivalent & possess all documents required by state and federal law.

Responsibilities

• Delight Every Customer by creating a service culture.
• Inspire the restaurant team to deliver customer-centered service.
• Lead daily operations planning to ensure each shift delivers the best customer service.
• Conduct effective huddles to communicate priorities and customer expectations.
• Collaborate with Restaurant Management to optimize efficiency and profitability.

Skills

Customer service

Team leadership

Multitasking

Communication

Education

HS diploma or equivalent

Tools

POS system

Headset

Grill operation

Job description

Wendy's Middletown is seeking a Restaurant Customer Service Manager (Shift Leader) to cultivate a service-focused culture and drive customer loyalty. You will guide the team, plan daily operations, and lead effective huddles to align on priorities and service excellence.

You will partner with management to identify efficiency opportunities and grow as a leader, with weekly pay, competitive pay, and comprehensive benefits.