Shift Leader & Coach — Elevate Service & Team Growth

Wendy’s - Yellow Cab Holdings; Bethlehem (Northampton County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Wendy's is seeking an Assistant Manager to lead daily operations, coach team members, and uphold standards of quality and safety. You will drive service excellence, manage shifts, and support the General Manager in achieving business goals in a fast‑paced environment.

Ideal candidates bring 1+ year in restaurant, retail, or customer service, with supervisory experience preferred. Ability to work varied shifts and travel to locations may be required.

Qualifications

• Bachelor or equivalent not required; high school diploma or GED accepted.
• Experience in restaurant, retail, or customer service preferred.
• Supervisory experience of 6+ months preferred.

Responsibilities

• Lead by example with superior customer service, teamwork and professionalism.
• Oversee daily operations and ensure food quality, cleanliness, and safety.
• Coach and develop team members through training and feedback.
• Drive results by partnering with the General Manager to meet goals.
• Address issues quickly with a calm, solutions‑oriented approach.

Skills

Leadership

Customer Service

Teamwork

Multitask

Professionalism

Communication

Education

High school diploma or GED

Job description

Wendy's is seeking an Assistant Manager to lead daily operations, coach team members, and uphold standards of quality and safety. You will drive service excellence, manage shifts, and support the General Manager in achieving business goals in a fast‑paced environment.

Ideal candidates bring 1+ year in restaurant, retail, or customer service, with supervisory experience preferred. Ability to work varied shifts and travel to locations may be required.